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FAQs – SONGMICS HOME
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ORDERS & INVOICES
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SHIPPING & DELIVERY
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RETURNS & REFUNDS
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PRODUCT & STOCK
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PAYMENTS & COUPONS
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ACCOUNT & WEBSITE
There are three ways: 1. Through your User Center; 2. By email 3. Through Footer
1. Through your User Center: You can track your order by logging into your account, then click on "My Orders". You will find the status of your orders and a link to the order tracking there.
2. By email: After successful payment, you will receive email updates. The “Order Confirmation” email confirms that we have received your order and includes the order number and product information. The “Shipment Confirmation” email confirms that your order has shipped and includes the tracking information, where you can track your order.
If you have not received any email within 48 hours of successful payment, please check your spam or log into your personal center to check, or you can contact our professional customer service team directly for help.
3. At the very bottom of our website there is an "Order Tracking" link.
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Log in and check your order status in "My Orders".
If your order status is unpaid, you can cancel it directly yourself.
If you've paid for your order, in-stock items normally ship within 1-5 business days after an order has been paid. We accept cancellations on orders that have not yet shipped or if the items are on backorder. In this case, please contact our Customer Service to cancel your order.
Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.rs.
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We are here to help youl! You can contact us. Our professional customer care team will do everything we can to accommodate your changes!
Phone:
855-572-7676 (Mon - Fri: 10AM - 4PM, PST)
909-947-7676 (Mon - Fri: 10AM - 4PM, PST)
Email: support@songmicshome.com
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Usually, you'll receive an "Order Confirmation" email within 30 minutes after placing your order. If you heard nothing after 30 minutes, please check your spam box or check your credit card or PayPal account to see if the payment has been successful.
You can also log in to your account to check your order status in "My Orders".
Still not solved? Please contact us for help.
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If you've been waiting longer than you should have and you haven't heard from us, log in to your account and click into "My Orders". Here you can see up-to-date delivery/dispatch info.
If you can see the order has been dispatched and you've not yet heard from the courier, get in touch and we can resolve this for you.
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Unfortunately we don't offer neutral packing.
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Unfortunately we don't offer gift packaging or wrapping.
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No. There's no receipt in the package. You can log in to check your order information in "My Orders".
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Registered users can check and download invoices in ""My orders"".
Guests should contact customer service or register to see order information and invoices.
If you still can't find where to download the invoice, you can contact us. support@songmicshome.com
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Yes, the billing address can be changed, but only once. Please contact Customer Service to change it. The delivery address on the invoice cannot be modified.
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On this website we ship to the 48 contiguous states within the United States.
No delivery to PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.
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Free shipping :)
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The shipment time is 2-5 business days.
Depending on circumstances like distance, local holidays, and any other external factors outside of SONGMICS HOME’s, and courier’s control, delivery takes 5-9 days.
* All information regarding the delivery duration is estimated. We cannot guarantee that your order will arrive on a specific day.
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Please contact our Customer Service for after-sales service as soon as possible.
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Your item(s) will be shipped via UPS, FedEx, or Amazon logistics.
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You can leave us a message when placing your order to notify which company you want. If the logistics company you specify does not meet our shipping conditions, we will automatically choose the logistics company that can be shipped for you.
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Please contact our customer service via email when an address change is needed. Our team will check to see if it's possible or not and get back to you as soon as possible.
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The logistics companies we work with currently do not have an advance notice of arrival service. You can check the status of your order in the tracking email you receive or log in to check in "My Orders". Or, contact us for help.
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Yes, but only before the order is shipped. You can delay the delivery by contacting our Customer Service or leave us a message when placing your order. Please note: orders can only be delayed up to 2 weeks.
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If you need delivery on a certain day, please go to the logistics company platform via your tracking email or "My Orders" to choose.
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The logistics companies we work with currently do not have an advance notice of arrival service. You can check the status of your order in the tracking email you receive or log in to check in "My Orders". Or, contact us for help.
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If the product is shipped in multiple packages, the product page will show that information. Usually, products like garden sets, trampolines, L-shaped computer desks will be shipped in multiple packages.
You'll also receive all the corresponding tracking numbers to know that the product is shipped in multiple packages.
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Normally, the courier will try to deliver the parcel 3 times. If the 3 times are unsuccessful, the package may be placed at the package station, a neighbor's house, or a safe place, waiting for you to pick it up. We recommend you keep track of the status of your parcel in My Orders or by clicking on "Track my order". If your package is returned to the warehouse of the logistics company, you can contact the logistics company via the logistics tracking link to arrange a new delivery time.
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We accept returns for a refund within 30 days of successful delivery. Please log in your account and request a return in "My Orders". Or, you can contact our customer service team via email citing the order number, contact information, and reasons (attaching photos if necessary). We'll be happy to assist with your return.
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The return cost varies depending on the weight and size of the package. For returns caused by customers' remorse returns, such as an item didn't fit, didn't like the color, changed your mind, ordered by mistake, bought it somewhere else, etc., the return cost will be the responsibility of the customer. If there is any problem with the product after receipt, please contact our Customer Service for a solution.
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Although this is very rare, should your product not arrive in perfect condition, please contact us with your order number, contact information, and images of the faulty product, and a member of our dedicated customer service team will advise on the best solution, including refund or replacement options.
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Usually, the refund will be made to your payment after the warehouse confirms receiving the package. It will be visible in the account within 3-5 business days.
Haven't you received your refund? Please contact us.
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The refund will go back on to the same card you used to place the order with us, and will be paid back to you via a return transaction. It shall not be refunded later than 30 days from the date on which we receive notice of your revocation.
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By law, any refund must go onto the original card that has been used to place the order so this would not be something which we are able to do. However, if the refund declines we would then contact you and ask for alternative card details to process the refund.
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Please check our Return Policy here.
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You'll receive the assembly instructions in the product package.
If you want to check it before buying our product, please contact our customer service.
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Please contact us right away so we can make it right.
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Our products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment.
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Certain chairs, shelving units, shelves, beds, and children’s product have tested weight limits. Products should only be used for their intended purpose.
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Currently, we accept all major credit cards including Visa Credit, Mastercard, American Express, JCB, Diners Club, and Discover. We also accept PayPal.
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ZielHome.com is owned by AMEZIEL Inc. AMEZIEL Inc. is registered to collect sales tax in all 48 states, as required by law. Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. Please note that your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Please contact us for additional questions or support.
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Usually, you'll receive an "Order Confirmation" email within 30 minutes after the payment is done successfully. If you have not heard from us after 30 minutes, please check your spam box or check your credit card or PayPal account to see if the payment has been successful.
You can also log in to your account to check your order status in "My Orders".
Still not solved? Please contact us for help.
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Enter your code at the checkout. Please note: only one code can be used per order.
If you are using a discount code given by registration or subscription, please enter the associated email address when placing your order and for the discount code to be valid.
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1. Please check if you wrote the coupon code correctly. Most of our codes are written in capital letters.
2. Many promo codes have special rules of application. Check the details at the place where you found the code. Rules of application might be:
- minimum purchase amount
- limited to a product category or specific product
- only valid for a certain amount of time
- limited to one usage only
- only available for users / subscribers
3. If it's still not clear, why the code does not work for you, please contact our customer service through email or phone.
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Please contact our Customer Service and a member of our dedicated customer service team will advise on the best solution.
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Yes, we never store your card details according to our Privacy Policy.
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We're unable to accept checks or purchase orders as a form of payment.
The payment methods we accept are Credit Cards and PayPal.
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Multiple order attempts within a 24-hour period or incorrect billing information may result in a declined payment. Please contact our Customer Service for further assistance.
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We're sorry. SONGMICS HOME reserves the right to adjust product prices at any time based on market dynamics. We will not refund the price difference.
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You can easily reset your password by clicking here. If you have any trouble, please contact us for assistance.
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Firstly, a big warm welcome to SONGMICS HOME.
You can create an account by clicking on the "Account" icon on the top right hand side of the homepage. Alternatively, you can browse and place orders as a guest.
Once you've found an item you'd like to purchase, you can add it into your basket and go through the checkout. If you own a promo code, please remember to use it during checkout.
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You can change your account details via your online account. Once logged in, you are able to change your name, email, and your account password.
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Are you sure that you want to unsubscribe from us? As sad as we are, we'd like to let you know that you can unsubscribe directly in the email you receive.
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If subscription fails, please use a Google/Yahoo/Outlook account for subscription.
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This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
This website and, more importantly, all user information is further protected by a multilayer firewall-based security system.
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Your data is in safe hands. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal data with third parties via SONGMICS HOME, we only share the minimum needed to be able to provide services to you. For more info, please check our Privacy Policy.
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Please read our comprehensive privacy policy and how it affects you here.
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